This advice gets repeated by others on the Internet: If you measure very specific experiences, it is very easy for a user to decide if they are happy or not. If you feel strongly about a 4 or 5-point scale, go for it. This sentiment is echoed in another post, this time about ten-point scales, which apparently “don’t reflect reality.”Īnd this one from Tomer who also advocates for the simplicity of two- and three-point scales: Eleven points “pretend noise is science.”įew things seem to elicit more opinions (and misinformation) in measurement than the “right” number of scale points to use in a rating scale response option.įor example, here is a discussion on Twitter by Erika Hall making the case that eleven-point scales are difficult for humans to respond to and three points would be better.
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